Sellers FAQs
What brands and categories can I sell?
Bags, shoes, clothing, accessories, sunglasses, fine jewellery and watches, from designer and high street labels. Womenswear is our biggest category, but we accept men's and children's pieces too. Intimates and swimwear are accepted with tags only. We don't take fragrances on consignment.
How does your commission work?
We keep 30% of the final sale price on bags, shoes & accessories, and 50% on clothing. There's nothing to pay upfront. All items must be listed at a discount to their original retail price, even if brand new.
How is my item priced?
We set the price based on the original retail price, the brand, the condition, how it has been kept, its seasonal relevance and current demand. A bigger discount means a faster sale. We agree the price with you before your item goes live.
How long will my item stay listed?
We hold items for a minimum of five months from the listing date, and may discount them over that period to help them sell.
Can I get my item back before it sells?
Once your item is approved and listed, the sale is binding and it can't be withdrawn for at least 30 days. While it's listed with us, you also agree not to advertise it anywhere else.
What happens if my item doesn't sell?
We'll let you know and either extend the listing period or return the item to you. Return shipping is covered by the seller. Please respond within 30 days of us contacting you, as we reserve the right to dispose of unclaimed items after that.
On what grounds can my items be rejected?
Replicas or anything we can't verify as authentic. Stains, marks, tears, holes, loose threads or visible damage. Missing zips, buttons, stones or embroidery. Anything unwashed or with an odour. Discolouration, stretching, shrinkage or loss of shape. Items altered from their original design. Rejected items are returned at the seller's cost. Counterfeits are returned with authentication and shipping charges applied, and the agreement ends there.
Who covers shipping when I send items in?
Sellers arrange and pay for mailing or dropping off their items, and items remain at the seller's risk until they reach us. VIP concierge sellers have collections arranged as part of the service.
When and how will I be paid?
Payments go out in the first week of each month for items sold and cleared in the previous month. Message our team on WhatsApp before the 1st to be included in that month's payment run.
Do you check items before listing?
Yes. Every item is inspected for authenticity and condition on arrival. We may lightly clean or treat minor marks at our discretion. Please empty all pockets and compartments before sending, as we can't be responsible for personal belongings left inside.
